About CSO


Company Profile

Central States

CSO is a mutually owned insurance company based in Omaha, Nebraska employing a team of dedicated individuals focused on the needs of the company’s client institutions, agents, customers and policyholders. CSO conducts business in every state (except New York), as well as Guam and Saipan. The company strives to be the provider of choice in the markets they serve with its motto, "To Care is To Grow" the guiding philosophy behind how business is done.

A solid history of successful business practice has provided CSO with an exceptionally strong financial base. In 2018, CSO and its subsidiaries, Censtat Life Assurance Company and Censtat Casualty Company, were assigned an A.M. Best Financial Strength credit rating of A- (Excellent)*. Since 2012, CSO has completed annual Service Organization Control (SOC) audits covering the financial, information systems controls and related applications used by CSO for administration of its business partner’s programs.

CSO has a diversified product portfolio with a common focus to serve its accounts, policyholders and agents with the highest level of service. CSO’s insurance products include:

Credit Insurance

CSO underwrites credit life and credit disability insurance; these product offerings are marketed by its business partners consisting of automobile dealerships and financial institutions. CSO is a top provider of credit insurance to the U.S. dealer market. CSO's extensive nationwide network of sales and training professionals and general agents allow for effective and responsive servicing of accounts.

Medicare Supplement

CSO has a history of issuing Medicare Supplement policies. Although a tactical decision was made in 2004 to discontinue its Medicare Supplement plans, in May 2018, CSO re-entered the Medicare Supplement business through a purchase agreement regarding the established Medicare Supplement business of Central States Indemnity (CSI). CSO assumed the ongoing management of the CSI and CSI Life Medicare Supplement policies in force, and is in the process of filling new Medicare Supplement plans of coverage. CSO utilizes external entities to both market and administer the Medicare Supplement business. The company looks to bring more senior oriented products to market and expand the opportunities for the agents which represent them.

Contractual Liability Insurance - Dealerships

Dealerships have the ability to provide incentives to customers wanting to trade their vehicle for a new one. Recognizing that in the event of an accident, a vehicle’s trade-in value may not be as much as expected, CSO and its subsidiary, Censtat Casualty Company, can help dealers design and price a program to provide a trade-in credit towards the customer’s next vehicle purchase. Censtat Casualty Company can provide indemnification, by way of a contractual liability policy, to the dealer for the risks related to diminished value of the vehicle due to an accident.

Contractual Liability Insurance - Lenders

Lenders have the ability to cancel the debt of their borrowers when certain events occur. CSO and its subsidiary companies will help lenders design and price debt cancellation programs structured to forgive debt due to the death, disability, or involuntary unemployment of the borrower. By issuing a contractual liability policy, CSO’s subsidiary company Censtat Casualty Company, can provide indemnification to the lender for risks related to the cancellation of the debt.

CSO boasts a strong and proud history. With over 85 years of experience in the business of extending various insurance products, CSO possesses the knowledge and skills required to extend superior service and products to its policyholders and business partners alike.

*A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet ongoing obligations to policyholders. For the latest rating, access www.ambest.com.

Company History

Central States

With two desks, two chairs and 100 people each willing to spend $11 on a hospitalization insurance policy T. L. Kizer founded Central States Health & Accident Association of Omaha. It was 1932, right in the middle of the Great Depression. Central States persevered, developing its product and services portfolio and growing its reserve base throughout the decades.

CSO's history is rich with milestones, some of which include:

  • Celebrating its 25th anniversary in 1957, the year in which it changed its corporate charter and emerged with a new name Central States Health & Life Co. of Omaha (CSO).
  • Forming a subsidiary, Central States Indemnity (CSI) to focus on credit disability and unemployment insurance for bank credit card customers. Ultimately, CSI was purchased by Berkshire Hathaway Inc., strengthening CSO's ability to compete in the insurance marketplace.
  • Deciding in the late 1990's to place emphasis on its core business: debt protection. CSO sold its major medical business in 1999 and with the expanded ability of financial institutions to offer debt cancellation products in 2002 it developed an infrastructure enabling the company to support debt cancellation programs and indemnify lenders with contractual liability policies.
  • Establishing a significant credit insurance presence in the automobile dealership marketplace through the successful alliance with several national entities within the dealership industry.
  • Diversifying its product portfolio in 2018 by entering into a business purchase agreement to manage the established Medicare Supplement business of Central States Indemnity (CSI) and by working to file new CSO Medicare Supplement plans.
  • Developing a new dealership customer retention product allowing dealers to provide credit towards a new vehicle purchase when the protected trade-in vehicle has been damaged due to an accident.

CSO has a proud history with many significant milestones incurred along the way. In 2018, CSO was assigned an A.M. Best Financial Strength credit rating of A- (Excellent)*. CSO strives to be the provider of choice in the markets it serves with its motto, "To Care is To Grow" the guiding philosophy behind how business is conducted.

*A.M. Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet ongoing obligations to policyholders. For the latest rating access www.ambest.com.

Mission Statement

Central States

Central States Health & Life Co. of Omaha exists to help people enhance their lives by offering quality products and services, thereby assisting people in minimizing their financial risks. In pursuit of this mission, CSO strives to:

  • Maintain a strong financial base and be governed by its trustee obligations.
  • Maintain a reasonable diversity of products, targeting areas where CSO is best qualified.
  • Develop a highly skilled and productive group of professionals and create a working environment that supports their personal and career goals.
  • Monitor the changing marketplace and incorporate that change into our products and people.
  • Maintain constructive and informed relationships with regulatory groups.

In a desire to stress quality in all things and expand on a sound basis, CSO recognizes a theme of "To Care is To Grow" in every business decision. To fulfill this theme, CSO endeavors to:

  • Instill a sense of fair play, equal opportunity and justice in all things.
  • Inspire through the pursuit of professionalism and excellence a liveliness of mind and expression that promotes company loyalty and pride.
  • Encourage the company and its employees to participate in the affairs of their communities, on local, state and national levels, and to make meaningful contributions to professional associations.
  • Encourage people to take responsibility for their own health and to make wellness a way of living a longer, healthier life.

While in the long term, CSO's success is measured in dollars, the company exists to serve the needs of its policyholders, client institutions, agents and dedicated personnel.

Wellness

Central States

CSO is proud to be a primary founder of workplace wellness and also promotes a drug and alcohol free workplace. CSO offers a smoke-free workplace and does not hire individuals who utilize tobacco products (in states permitting such practice). For information on CSO’s definition of tobacco products and on those states permitting this practice, please contact Human Resources at 402-399-3336 or toll free at 800-826-6587 extension 3336.

CSO employees have free use of the on-site fitness center – the William M. Kizer More Life Center. Equipped with cardio and weight equipment, the fitness center also offers instructor led lunch hour yoga and strength training classes. The company promotes wellness through its Wellness Connection program, encouraging employees to engage in healthy nutrition, physical activity and other core wellness programs. CSO is an active member of the Wellness Council of the Midlands and the Wellness Council of America and has consistently been recognized by these organizations for its wellness commitment. CSO has been named by the Wellness Council of America a gold-level well-workplace.

Careers

Central States

Since its founding in 1932, CSO has been providing challenging career opportunities in the clerical, administrative, professional, sales, and management fields. CSO’s workforce culture is guided by its mission statement which specifically notes: to develop a highly skilled and productive group of professionals and create a working environment that supports their personal and career goals. CSO strives to provide careers which provide professional growth and personal balance.

CSO is proud to be a primary founder of the workplace wellness movement and promotes a drug and alcohol free workplace. We offer a smoke-free workplace and do not hire individuals who utilize tobacco products (in states permitting such practice). For information on CSO’s definition of tobacco products and on those states permitting this practice, please contact Human Resources at 402-399-3336 or toll free at 800-826-6587 extension 3336.

To learn about current opportunities available, benefit offerings, or to print an application, please use the links below.

CSO participates in E-Verify, a Federal Program that helps to certify employees are eligible to work in the United States. Please read the attached notices for important information regarding applying to work with CSO.

Leadership

To Care is To Grow

T. Edward Kizer (President) and Richard T. Kizer (Chairman)

As grandsons of the company’s founder T.L. Kizer, Dick and Ed Kizer today provide the leadership and oversee the strategic direction of CSO. CSO employs a team of dedicated individuals focused on the needs of the company’s client institutions, agents, customers and policyholders.

Online Privacy

Effective 6/4/2001

At Central States Health & Life Co. of Omaha (CSO) we value the trust you have placed in us and maintaining this trust is a high priority for us. We pride ourselves on offering you top quality insurance products and providing you with excellent service. We do this while respecting your right to privacy and using your information only as we agreed. Our information practices for this web site are described below:

Your Personal Information:
When you come to a CSO web site, we log your current Internet address (this is usually a temporary address assigned by your Internet service provider when you log in), the type of operating system you are using, and the type of browser software used. In addition, we may keep track of what portions of the web site you are visiting. We aggregate this information to help us create a better experience for users of our web site. For example: we may upgrade those parts of the web site that are heavily visited or optimize the web site to work more efficiently with certain operating systems. This is all done without our knowing your name or other personal identifying information. When you visit a CSO web site, you are anonymous, unless you choose to identify yourself to us.

You are not required to provide us with personal information to use our web sites, unless expressly stated. For example, certain features may require you to submit some personal information in order for those features to function as designed. Such information might include name, address, E-mail address, and phone number. Certain portions of our web sites may require you to provide identifying information and use individual passwords in order to access personal information.

If you do choose to provide us with personal information, you can be assured that such information is kept in secured databases. CSO treats this information as confidential. However, we may disclose this information to third parties when we believe it is necessary in order for us to conduct our business, or where such disclosure is required by law. For example, we may disclose information to others to enable them to perform business services for us relating to the products and services we offer, or who help us to evaluate requests for insurance or benefits.

We may also disclose this information to others outside of the CSO family of companies, such as marketing companies or our agents, to assist us in offering our products and services to individuals who apply for or obtain products and services from us. We do not make any other disclosures of personal information to other companies who intend to sell their products or services to you. For example, we will not sell your name or E-mail address to a catalog company.

Cookies:
A cookie is a small piece of information that a web site sends to your computer, which is stored in a file on your hard drive. The next time you visit our web site, we may use the information stored in your cookie file to facilitate your use of our web site. For example, we may use your cookie file to store a password so that you do not have to input it every time you move to a different section of a password protected portion of our web site. A cookie does not tell us your individual identity unless you have chosen to provide it to us. Most cookies expire after a defined period of time, or you can delete your cookie file at any time you choose. In addition, you can set your browser to notify you when you receive a cookie so that you can decide whether to accept or reject it.

Privacy and E-Mail:
CSO uses no encryption (data scrambling) on certain portions of our web site, and up to 128-bit encryption on other portions. When you are on any web site that asks you for confidential information (your social security number or a bank or credit card account number, for example), you should check to see if the information being transmitted is encrypted in order to increase the security of your information. If you need to send confidential information and are concerned about the security of a web site, then you should consider providing it by phone or by regular mail instead.

Minors:
At the CSO web sites we make no active effort to collect personal information from children under the age of 18. We believe that children who do wish to submit information to CSO should have permission from their parent or legal guardian.

Additional Rights:
Applicable laws may give you additional rights that are not described in this online privacy policy.

Customer Privacy

California Resident General Privacy Notice, click here.

Montana Resident General Privacy Notice, click here.

AZ, IL, MA, ME, MN, NJ, OH, TX, VA Resident General Privacy Notice, click here.

For all other states, click here.

If you have questions about CSO and privacy, please contact us at legal@cso.com